Developed and implemented software solutions to enhance internal ticket systems, improving efficiency and reducing ticket response times by approximately 25% for key clients, including Boeing (as a direct subcontractor).

Automated data management processes for Smartsheet and Excel, significantly reducing manual effort by 40% and improving data accuracy.

Led in-depth intelligence reporting on phishing email campaigns, identifying attack vectors and enhancing organizational cybersecurity posture by improving detection rates by 15%.

Assisted in planning and executing key programs across multiple teams, ensuring alignment with strategic objectives and timelines.

Tracked project milestones, deliverables, and risks using project management tools, ensuring timely completion of initiatives.

Provided personalized 1-on-1 Electro Muscle Stimulation (EMS) training sessions, guiding clients through effective workouts tailored to their fitness goals.

Managed early morning shifts, consistently starting at 5 AM, to accommodate client schedules and ensure operational readiness.

Developed strong client relationships through consistent support and motivation, contributing to client retention and satisfaction.

Maintained a deep understanding of EMS technology and its application to deliver safe and impactful training experiences.

Maintained safety protocols at various practices and events, ensuring a secure environment for all club members.

Handled event planning and execution for fundraisers and club social gatherings, fostering community engagement.

Managed club finances as Treasurer, overseeing budgeting and financial transactions.

Organized and led workshops, including a successful summer session, to educate members on AWS cloud technologies.

Currently planning a hackathon to provide hands-on experience with cloud computing.

Contributed to the growth and development of the club, fostering a learning environment for cloud enthusiasts.